Library’s personalized services a winner

Paula Brehm-Heegner, strategic initiatives director; Digital Development Team Lead Sandy Bolek, digital development team lead; and Kimber L. Fender, director of the library

Paula Brehm-Heegner, strategic initiatives director; Sandy Bolek, digital development team lead; and Kimber L. Fender, director of the library

When you’re hot, you’re hot – and that describes award-winning programs initiated by the Public Library of Cincinnati and Hamilton County.

For its efforts, the library was named a Top Innovator of 2016 by the Urban Libraries Council. The award recognizes the library for creating personalized services that make sure cardholders get their favorite books, music and movies when they want them. The award was presented Oct. 6 at the council’s Annual Forum in Kansas City, Missouri.

The award highlights four library services:

Hot Authors lets a cardholder add his or her name automatically to a holds list for new print, large print, eBook or eAudiobook novels of favorite authors.

Hot Tickets lets a cardholder add his or her name to the holds list for new-release DVDs in a  favorite genre.

Book Hookup sends three personalized reading recommendations to cardholders based on their reading interests. Librarians hand-pick the choices.

The CD of the Month Club sends personal music recommendations once a month, also hand-picked based on the cardholder’s preferences.

“In today’s highly competitive world, cardholders expect customer service to include personalized, convenient interactions with their library,” said Kimber L. Fender, director of the library. “Our library is a place where cardholders can get what they want, when they want it, without hassle.”

The library received a previous Innovator Award in 2012.

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